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As businesses prepare to come out of lockdown and open their premises to the public, it is even more important to ensure they are ready with the tools and processes to avoid the transmission of COVID-19.  Businesses can continue to deliver great customer experience by efficiently managing wait lines while ensuring customers and staff feel safe coming into their stores and branches.  Davanti has taken a proactive approach in creating a solution which has already caught the attention of our clients, across the Retail, Financial Services and Government services sectors. 

Introducing our Queue Management and Contact Tracing application

A highly configurable, simple mobile platform for businesses, allowing real-time view of customers in their stores. Delivered as-a- service for simple management, set-up and flexibility.

Omni Channel

Recognising the differing needs of NZ businesses based on the customer bases they serve, the platform has been built to allow queue registration across multiple channels – Web, Mobile, QR quick links and SMS.

Dashboard and reporting for meaningful insights

At-a-glance view provides real-time visibility across all different stores and insights on the foot traffic coming in and out.  It allows you to take any necessary actions around staff allocation and wait/service times.

It allows you to start the process of collecting key data immediately, and provides accurate time stamping for customer visits to assist with Contact Tracing efforts.  

SMS triggered alerts for delivering exceptional customer experience

This solution helps your customers minimise their wait times by letting them know estimated wait times and notify them of when they are ready to enter the store.

For a 45 minute online demo and discussion on how this can help your business today, please email hello@davanti.co.nz

Davanti

Davanti linked by Isobar is a business and technology consultancy with deep expertise in customer engagement.  Our capability is built around design & user experience, cloud architecture, Salesforce.com and mobility working with NZ’s leading commercial enterprises and government organisations.

Davanti’s focus is business-led, delivering personalised experiences across every customer touchpoint.  We do this by bringing together our nimble, agile and talented team of designers, strategists, technologists, marketers and CRM experts who come together to solve a problem.

Collaborators at heart, we share our knowledge and experience with our clients. We don’t assume to know our clients’ businesses better than they do. We tap into our client’s expertise and combine this with our different perspectives and wide experiences to deliver measurable business outcomes. 

Davanti means staying ahead.  It’s what we help our clients do.