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Davanti Waste Management

Background

Waste Management was challenged by the lack of a streamlined sales process and inconsistent processes across their 24 service centres with disconnected systems, along with complex selling rules and limited pricing governance. As a result, the team had restricted ability to monitor orders, traceability was poor and marketing efforts were highly manual.

Together, Waste Management and Davanti embarked on a digital rethink, starting with a project to build better business-to-business sales and service relationships, with the goal of introducing a consistent sales framework across their business throughout the regions in which they operate.

Challenge

With a strong ethos of safety, sustainability and service, Waste Management was held back by its disconnected systems, which contributed to a disjointed customer experience and an inability to leverage meaningful insight from their customer data.

Solution

Waste Management engaged Davanti to work with them on the creation of a customer-centric platform fit for the future.

The right data is now collected and consolidated consistently and accurately, allowing for strategic sales and service decision making and enabling much greater visibility of and connection with the customer at every step of their journey with Waste Management.

  • Sales
  • Service
  • Pardot
  • Advanced Analytics
  • Partners and Communities
  • Salesforce Mobile Publisher
  • Platforms & Ecosystems

Result

  • A streamlined sales journey across the business – enabling a consistent and accurate selling process framework, accelerating deal closing and introducing a contract management capability
  • A unified, mobile-first community for construction customers – digital capability built to service the construction industry’s need for effective waste management on construction sites, available as a Salesforce community and a mobile app
  • Customer nurture and actionable customer insights
  • Better data enables better decision making and a better customer experience
“I didn’t want to end up with 48 layers of technology as we moved to deliver more digital services. By building on Salesforce, we could avoid that and get the benefits of a single platform.”
Marsha Cadman, General Manager, Customer & Sustainability

Davanti

Davanti linked by Isobar is a business and technology consultancy with deep expertise in customer engagement.  Our capability is built around design & user experience, cloud architecture, Salesforce.com and mobility working with NZ’s leading commercial enterprises and government organisations.

Davanti’s focus is business-led, delivering personalised experiences across every customer touchpoint.  We do this by bringing together our nimble, agile and talented team of designers, strategists, technologists, marketers and CRM experts who come together to solve a problem.

Collaborators at heart, we share our knowledge and experience with our clients. We don’t assume to know our clients’ businesses better than they do. We tap into our client’s expertise and combine this with our different perspectives and wide experiences to deliver measurable business outcomes. 

Davanti means staying ahead.  It’s what we help our clients do.