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On behalf of the Ministry of Education, the Education Infrastructure Service (EIS) invests around $500m per annum in planning and delivering infrastructure services and facilities to New Zealand schools

Challenge

EIS staff were struggling to efficiently perform tasks associated with their roles, due to the technology toolset assigned to them. This was particularly so for staff required to be out of the office visiting schools, attending board of trustees’ meetings or collaborating with internal and external stakeholders. Davanti was engaged to identify the mobile technology needs for different profiles of EIS staff, particularly for those visiting schools as part of their job.

Solution

Davanti undertook interviews with staff in both National and Regional offices to conduct an analysis of their main responsibilities, available toolset, current practices, pain points and technology needs. We developed job profiles which identified groups of staff with similar patterns of work and mobile technology needs and identified the technology gap to be bridged in order to increase staff satisfaction and performance.

To ensure a user-centric analysis was conducted, snapshots of a typical day’s activities were also developed for each group, along with a more detailed description of current challenges around tools, workload, working with others (especially remotely), and getting IT support as required.

We then conducted an independent review of the current state, which was organised around five key themes driving the overall user experience. These were:

  • Connectivity – what was available both in the office and off-site;
  • Devices – number, size and compatibility;
  • Systems – usability and stakeholder collaboration enablement when out of the office;
  • Know-How – availability of clear guidelines on the devices available to staff such as how to use them and who can provide support; and
  • People & Performance – how well the available devices and processes supported performance targets.

A gap analysis between current and required technology was performed, identifying what technology would better suit each profile to inform future purchases, and a business case written on this basis.

Result

Davanti identified for the Ministry the tools which were expected to provide the highest return in terms of both increased productivity and staff satisfaction. The analysis was packaged in a complete report providing recommendations on the way forward, which was then socialised and presented to the EIS Chief Operating Officer.

Davanti

Davanti linked by Isobar is a business and technology consultancy with deep expertise in customer engagement.  Our capability is built around design & user experience, cloud architecture, Salesforce.com and mobility working with NZ’s leading commercial enterprises and government organisations.

Davanti’s focus is business-led, delivering personalised experiences across every customer touchpoint.  We do this by bringing together our nimble, agile and talented team of designers, strategists, technologists, marketers and CRM experts who come together to solve a problem.

Collaborators at heart, we share our knowledge and experience with our clients. We don’t assume to know our clients’ businesses better than they do. We tap into our client’s expertise and combine this with our different perspectives and wide experiences to deliver measurable business outcomes. 

Davanti means staying ahead.  It’s what we help our clients do.